Refund policy
RETURN & REFUND POLICY
We hope you love your APHASIA order. If something isn’t right, please contact us and we’ll do our best to help.
Returns
For non-customized items, return requests must be made within 5 days of delivery. Items must be unused, unworn, and in their original condition and packaging.
To request a return, please contact us within 5 days of receiving your order. If your return is accepted, we will provide you with return instructions. Items sent back without first requesting a return will not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Customized Items
All customized and personalized products are made specifically for you and are therefore final sale. We cannot accept returns, exchanges, or cancellations for customized products due to a change of mind, including orders placed with incorrectly entered custom text, colors, or phone models.
Please carefully review all customization details before placing your order.
If your customized item arrives damaged, defective, or does not match the customization details submitted with your order, please contact us within 5 days of delivery and we will make it right.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us within 5 days of delivery and include your order number and clear photos showing the issue.
If the issue is confirmed, we may offer a replacement or refund at no additional cost to you.
Cancellations and Order Changes
If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled once it has entered production or fulfillment.
Customized orders cannot be changed or cancelled once production has begun.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.
Please note that it may take additional time for your bank or payment provider to process and post the refund.
Original shipping charges are non-refundable unless the return is due to an item being damaged, defective, or incorrectly fulfilled by us.
Non-Returnable Items
We cannot accept returns or exchanges for:
- Customized or personalized products, except where the item is damaged, defective, or incorrectly fulfilled
- Items that have been used, worn, altered, washed, or damaged after delivery
- Items that are not in their original condition or packaging
- Items for which a return was not requested within 5 days of delivery
- Items returned without prior approval
- Gift cards, if offered
Return Shipping
Do not send a return to the original shipping address without contacting us first. Approved returns must be sent according to the return instructions provided by APHASIA.
Customers are responsible for return shipping costs for standard returns. If an item is confirmed to be damaged, defective, or incorrectly fulfilled, APHASIA will provide an appropriate resolution at no additional cost to the customer.
Contact Us
For questions about returns, refunds, damaged items, or your order, please contact us using the contact information provided on our website. Please include your order number when contacting us so we can assist you as quickly as possible.