Shipping policy

SHIPPING POLICY

Order Processing

Orders are processed before shipment. Processing times may vary depending on the product and order volume.

Customized products may require additional production time before they are ready to ship.

Once your order has shipped, you will receive shipping confirmation and tracking information when available.

United States Shipping

Standard shipping to the United States is a flat rate of $6.99 USD per order.

Estimated transit time after dispatch is 7–15 business days.

Please note that this is an estimate, not a guaranteed delivery date. Delivery may take longer due to customs processing, carrier delays, holidays, weather, or other circumstances outside our reasonable control.

Processing Time vs. Transit Time

The 7–15 business day estimate refers to transit time after your order has been dispatched. It does not include order processing or production time.

Customized products are made according to the details submitted with your order and may require additional time before dispatch.

Tracking

Tracking information will be provided when available after your order has been shipped. Please allow some time for tracking information to update after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.

APHASIA is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country or region. Where such charges are not collected at checkout, they are the responsibility of the customer.

Delayed or Missing Packages

If your tracking information has not updated for an extended period or your package appears to be significantly delayed, please contact us with your order number and we will help investigate the shipment.

A carrier delay does not automatically qualify an order for a refund while the package remains in transit.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery with your order number and clear photos of the issue.

Please refer to our Return & Refund Policy for further information.

Contact

For shipping-related questions, please contact us using the contact information provided on our website.